5. Correspondence and documentation

11. Communicating effectively with healthcare professionals

Sound processes are critical for effectively communicating aspects of anatomy and physiology in delivering care. 

These include:

• Reading and understanding information that is communicated by a colleague, documented in clients’ health records or included in a handover. 
• Documenting therapy sessions in the client's health record.  
• Being able to understand and deliver a handover of relevant information to colleagues.  

To make communication between health professionals as effective as possible many useful tools are available.  

Commonly used formats include ISBAR for structured handover and the SOAP note for documentation in the client record.

For more information, go to (open in new windows):

Allied health assistant core competency: communication of client information - Learning package | Department of Health Victoria

Guidelines for allied health assistants documenting in health records — Allied Health Professions’ Office of Queensland | Queensland Health