5. Correspondence and documentation

 Learning Activity 

The next time you are in any workplace, ask questions to learn more about their use of technology. These technologies include computers, tablets, as well as software and apps. It could be as simple as emails and typed documents in Word, or it might be something more advanced, such as online forms, online collaboration tools or a specific software designed for the organisation.

Some things to think about when asking about technology in your workplace.

•  Does the use of digital technology:
  • Reduce risks and improve security and confidentiality?
  • Help staff to work smarter?
  • Streamline processes and improve efficiencies?
  • Increase consistency and reduce compliance and safety risks?
  • Enhance communication amongst staff or residents and their families?