5. Correspondence and documentation

10.1. Organisation digital media communication policies and procedures

Following your organisation's communication rules for using digital tools means adhering to guidelines when using things like email, messaging apps, or online health records to communicate at work. In allied health, this helps make sure that communication is safe, professional, and follows legal and ethical standards, like keeping client information private and secure.

Example:

An Allied Health Assistant (AHA) may be required to email a client’s exercise plan to a physiotherapist for review. Before doing so, they must follow the organisation’s communication policies to ensure that sensitive information is shared securely. This could involve:

• Using approved email platforms (encrypted systems or secure portals).
• Including only relevant details, avoiding unnecessary personal information.
• Obtaining client consent before sharing any personal health information digitally.
• Following privacy laws, such as the Privacy Act 1988, to protect the confidentiality of client data.

By following these procedures, the AHA ensures that all communication using digital media is secure, aligns with organisational policies, and respects client privacy, while maintaining the integrity of professional communication within the healthcare team.

The Roo Health Using Digital Media Policy and Procedure (located in the Roo Health Hub) outlines the procedures for Allied Health Assistants (AHAs) to follow workplace communication policies and procedures when using digital media.