5. Correspondence and documentation

9. Organisational reporting technologies

Organisational reporting technologies are the tools used to document, report and store information about residents/patients.

When keeping records, the organisation is likely use a mixture of paper (hard copy) and digital (soft copy) documentation. There is no standard or uniform way and different organisations will use different methods. Some will rely more on paper whilst others will rely more on digital reporting technologies. Regardless, all of them are required to meet legal and ethical requirements.

Each organisation is responsible for their policies and procedures which outline exactly how you will need to deal with legal and ethical requirements. It is your responsibility to ensure that you follow the policies and procedures. Digital record keeping and documenting is becoming more common than the traditional method of having a hard copy stored in a filing cabinet.

You must also follow the organisation's communication policies and procedures for using digital media. These policies and procedures often detail lines of communication, procedures for dealing with conflict and issues, plus guidelines on the use of digital and social media.

Many organisations do not allow their staff to make comments about the workplace on digital or social media. You must ensure you have read and clearly understood the requirements.