5. Correspondence and documentation
5. Gathering information
Being an informed AHA prepares you with knowledge on how to deliver quality, person-centred care. Incorporating this information into your care is vital. Every interaction you have with patients/consumers, their family and friends, other personal care attendants and your supervisor provides you with an opportunity to gather information that will assist you in your role. Discuss and confirm each person’s own preferences in a positive way.
Remember that each individual is a person with their own likes and dislikes, joys and sorrows, experiences and personality. Add any relevant knowledge you gain through a patient interaction to the patient's progress notes. Talk to your supervisor about any information gathered through informal discussions with a patient /client that may impact their care plan.
Alert
When sharing information, you must respect the privacy and dignity of the patient/resident.
Private and confidential information should be stored in accordance with your organisation’s policies and procedures.