6. Continuous improvement

2.2. Your role in the cycle

As a staff member and a key stakeholder in the continuous improvement process, it is an important part of your role to be actively involved in the identifying and voicing of improvements in work practises.

Continuous improvement can be applied to any activity you are required to complete. 

Here are some questions that will help you to consider ways to improve processes:

• Is there a better way this activity could be done?
• How can we do it more efficiently?
• Are there any wasteful or redundant elements to this activity?
• Is the activity achieving what we want it to do?
• What would we have to do to improve the process?
  

If you discover or consider there is a better way to perform a routine task, it is important to bring this up with your supervisor. Any improvement no matter how minor, that improves a work practice, improves the consumer's experience and satisfies the need for health and safety is vital in the quality process.

Don't underestimate your knowledge and experience as an AHA, as you are best placed to recommend changes to processes and tasks related to your job role, because of your experience in undertaking the tasks on a daily basis.

You will have an excellent perspective and understanding of how the task can be improved.