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Important! Student password reset

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Important! Student password reset
by StudentWeb News - Friday, 29 March 2019, 2:21 PM

Box Hill Institute is improving online security from 8th April 2019. This will affect how you log in to Box Hill Institute. From 8th April 2019 you will be required to reset your password every 90 days, in line with the following criteria:

  • Be at least 10 characters
  • Has not been used in the previous 10 passwords
  • Must not contain your account name or full name or any part of your full name
  • Must contain 3 of the following 4 criteria
    • Upper case characters (A-Z)
    • Lower case characters (a-z)
    • Numerals (0-9)
    • Non-alphabetic characters (ie. ! $ # %)

Consider using a phrase or word combination that you will remember. E.g. European$Vacation2019

There is a new self-service tool to allow you to reset at any time, from any location to avoid any disruptions to your study.

You can register for Self Service Password Reset and Reset your password at

Having trouble?

Contact the IT Service Desk on 03 9286 9465, Monday - Friday between 8am - 6pm or visit the Service Desk:



Room Number

(Mon- Fri)

CAE Campus

253 Flinders Lane, Melbourne


8:30am - 5pm

Elgar Road Campus

465 Elgar Road, Box Hill


8am - 6pm

Lilydale Campus

1 Jarlo Drive, Lilydale


8am - 4:30pm