Technology Solutions (IT)

All Things Tech, They're Here To Help

Who Are Technology Solutions?

Technology Solutions is Box Hill Institute's IT Department. So they can help with anything IT, including:

  • Troubleshooting connecting to WiFi on any device - iOS, Android or Microsoft based systems.

  • Assist in downloading and installing your free student version of MS Office on your chosen device.

  • Reset passwords for StudentWeb and your Student Microsoft Online Account.

  • Offer advice and troubleshoot problems with running software or getting external devices (such as USB drives or headphones).

  • Fix Audio-Visual equipment in classrooms if they are not functioning correctly.

How Can I Contact Them?

There's a few different channels to contact them through. The support advisors you'll meet are Russell, Ricky, Matt, Andrew, Sean or Richard. They rotate between assisting staff and students across all campuses and are your first point of contact. It's also worth noting that student issues take preference over staff IT issues. So if you want to ask them a question or seek them out here's how:

  • Call 9286 9465

  • Log a job using the online form located here - http://studentweb.bhtafe.edu.au/helpdesk - if you're logged in on StudentWeb it will prefill your contact details which is handy! 

  • Visit them face to face at the following locations from 8am to 6pm.


Tech Solutions Locations
Campus Room Directions
 Elgar Building 4, Level 1, Room 146  Enter from Elgar Road, walk through the Cafe, through the Atrium and turn left before Student Admin. Climb 1 set of stairs and to your right is Tech Solutions.
City/CAE Building B Room 440 Enter via Flinders Lane, take the elevators to level 4, turn left out of the doors and then left around the corner again and it's the first room on your left, B440.
Lilydale Lakeside Building LB Room 207

What IT Resources Are Available?

There are banks of PC's for student use at the following locations:


Student PC Locations and Hours
Campus Building Floor/Level Room Opening Hours
Elgar (Library) E3 2 - 7:30am-10pm Mon-Thu
7:30am-6pm Fri - Enter Building E3 by 5pm on Friday
City/CAE (Library) B 2 32 & 33

7.30am - 8.00pm Monday to Thursday
7.30am - 4.30pm Friday
9.30am - 1.30pm Saturday
9.30am - 12.30pm Sunday

Nelson (Library) N1 Ground 47

7.30am – 9.00pm Monday to Thursday
7.30am - 6.00pm Friday

Lilydale (Library) LA 2 90

8.30am - 4.30pm Monday (with 30min. lunch break)
8.30am - 4.10pm Tuesday to Thursday (with 30min. lunch break)
8.30am - 4.30pm Friday (with 30min. lunch break)



Last modified: Thursday, 14 June 2018, 2:06 PM