Login Help

Have you registered for Box Hill Institute password reset? It is advised you do this before attempting to log in to StudentWeb. For instructions on how to log in visit the studentWeb log in page.

Step 1: Register for password reset


Step 2: Reset your password


Instructions: Select the forward arrow and follow the steps to setup the phone and security question authentication.

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Step 1 

Visit https://aka.ms/ssprsetup  to begin your password reset set-up. Login with your student email address (SXXXXXXXX@student.bhtafe.edu.au) and password (YYYYMMDD). 

Step 2

Select Choose security info.

Step 3

Use the drop down arrow and select Phone.

Step 4

Click on Set up and follow the on screen instructions.

Step 5

Select the country code Australia +61.

Enter your mobile number, select text me a code and then select next.

Step 6

Enter the code sent to your mobile phone and select done.

Step 7

Your phone number verification is now setup. Select done.

Step 8

You will be automatically logged out. Enter the new security code sent to your mobile, then select verify.

Step 9

Select Add security info.

Step 10

Select Security questions.

Step 11

Select your questions and answers then click Finished.

Instructions: Select the forward arrow and follow the steps to reset your password.

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Step 1 

Visit https://passwordreset.microsoftonline.com to begin resetting your password

Enter your Box Hill student email address followed by the characters below and click Next.

Step 2

Select Send a text to my mobile phone and enter your registered phone number, then click Text.

Step 3

Check your phone for the authentication code. Enter the code that was sent to your phone via text and click Next.

Step 4

Enter your new password and again to confirm, then select Finish.


Your password:

  • Must be at least 10 characters
  • Have not been used as any of the previous 10 passwords
  • Must not contain your account name or full name
  • Must be changed every 90 days
  • Must contain to 3 of the following 4 conditions:
    • Upper case characters (A-Z)
    • Lower case characters (a-z)
    • Numerals (0-9)
    • Non-alphabetic characters (i.e. ! $ # %) 

Step 5

Installing the Authenticator App

If cyber security is of particular concern to you, follow these instructions to download and install the Authenticator App. The app uses Time-Based One-Time Passwords.

Watch the step by step videos:

  1. For Android (coming soon)
  2. For iPhone (coming soon)

Read the step by step instructional guides:

  1. For Android
  2. For iPhone

Further Help

I can log in but my units aren't showing

If you have enrolled and paid ask your teacher to assist you to resolve any issues.

Contact ITS

For further help and advice contact the IT Service Desk:

  • Call us Mon-Fri 8AM—6PM (excluding public holidays) on 03 9286 9465
  • Log a job online
  • Visit us at E4.146 (BHI), B440 (CAE), or LB207 (LAK) 

Last modified: Friday, 22 March 2019, 10:23 AM