It covers the skills and knowledge required to:
- have a working knowledge of the organisation and its processes, products, customers and competitors and to work effectively within organisation procedures
- support individuals working alone or as part of a team/work group and working in liaison with other team members and supervisors
- receive, relay and record written and oral messages and to provide relevant information in response to requests within timelines
- communicate clearly and accurately to record messages, seek clarification, access needed information, relay information to other people and complete workplace documentation
- identify and visually document the sequence and interactions of steps and other aspects of a process that delivers a specified and measurable result, such as a product, deliverable or service
- document a process within an Indvidual's own work