At Box Hill Institute, we are committed to ensuring that students feel heard and supported. We are here to help you and make your learning experience as rewarding as possible. 

Please watch this short video to understand what to do if you want to raise a concern or complaint including how to contact our Customer Relations team.


This video outlines important information on how to make a complaint at Box Hill Institute.


This video outlines our complaints process in an easy to understand format.

Got something to say?

Box Hill Institute recognises student feedback as an integral part of the process for continuous development of the quality of our courses, teaching and services to students. The Institute is responsive to changing student needs; we value and encourage feedback, including suggestions, concerns, complaints and general comments.  You can send feedback by:

If you are unhappy with the outcome of your complaint, you can complete an Internal Appeals Form and send it back to the Customer Relations inbox.

Last modified: Tuesday, 6 December 2022, 4:33 PM