Sometimes it can be difficult to understand what someone else is saying, or you might have trouble understanding information you read. When this happens, it's important to seek clarification.
Clarification helps ensure that you fully understand the situation. If you're confused or unsure, you can ask questions to clear up any misunderstandings. It also shows the person you're communicating with that you care about what they're saying and want to understand them better. There are two main ways to clarify and confirm understanding:
Ask questions to gain a better understanding of what’s being said or expected.
Reflect or summarise the information back to the person, either verbally or in writing, to ensure that key points are communicated clearly.
