4. Report problems. Legal and ethical

The Charter of Aged Care Rights sets out the 14 rights that protect people receiving aged care. 

Everyone receiving aged care services has the same rights, regardless the type of care, and include the following rights:

1. To be safe and high quality care and services.
2. To be treated with dignity and respect.
3. Have their identity, culture, and diversity valued and supported.
4. Live without abuse and neglect.
5. To be informed about their care and services in a way they understand.
6. To be able to access all information about themselves, including information about their rights, care and services.
7. To have control over and make choices about their care, and personal and social life, including where the choices involve personal risk.
8. To have control over, and to make decisions about, the personal aspects of their daily life, financial affairs and possessions.
9. For independence to be encouraged.
10. To be listened to and understood.
11. To have a person of their choice, including an aged care advocate, to support them or speak on their behalf.
12. To be able to complain free from reprisal, and to have complaints dealt with fairly and promptly.
13. To allow for personal privacy and to have personal information protected.
14. To exercise their rights without it adversely affecting the way they are treated.

Reference: Your right to quality care, My Aged Care