Intervene
Intervene immediately if you observe a breach taking place, the breach is critical and
it is safe to intervene.
Follow the guidelines and policies set out by your organisation.
Report
Report observations or information about a breach to the relevant person. For
example, a worker arrives at work to find the filing cabinet that contains confidential
information about a person accessing services is unlocked. He writes an incident
report and gives it to his team leader.
Seek advice
Seek advice from senior staff members when unsure of how to respond to a breach.
For example, a worker tells a colleague that she intends to visit a person accessing
services in her own time on the weekend. The colleague is not sure what to do or if
she should make a report, so she asks her supervisor for advice.
Take action
Better to report and make a mistake than to do nothing at all. Always report to your supervisor first.
