Analyse the current situation of your organisation, gather information and research different ways to make improvements. Seek input and feedback from stakeholders. Establish goals and identify actions to implement the plan. Develop the measures you will use to evaluate if the change has been effective.
Step 2 Do
Test the suggested alternatives to identify the preferred improvement.
Allocate resources to ensure the improvement is a success.
Ensure that all staff involved in the change have a clear understanding of what is expected and what documentation needs to occur
Keep your stakeholders informed and involve those with a direct benefit from the outcome.
Document the decisions made during the implementation phase.
Step 3 Check
Evaluate if the improvement is delivering what you intended; are changes required or should an alternative improvement be used.
Measure the improvements for example, audits, assessments and surveys. Document the evaluation methods and results. Take your time; incremental steps may deliver better results.
Step 4 Act
There are two possible situations in this step:
If the improvement isn’t successful, analyse what can be done differently next time and go through the cycle again with a different plan.
If successful, ensure all stakeholders are informed of the new process, all necessary staff are trained and educated, policies and procedures are implemented and change within the organisation is managed.
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