StudentWeb News & Events

New IT Helpdesk for Students and Staff

 
Gregor McNish
New IT Helpdesk for Students and Staff
by Gregor Mcnish - Monday, 30 June 2014, 9:43 AM
 

helpdeskFrom July 1st, Information Technology Services will be the first point of contact for all student and staff IT related issues, including StudentWeb.

  • Helpdesk hours will remain ┬áMonday through Friday 8am-6pm
  • The eLearningHelpdesk phone number 9286 9057 and email address elearninghelpdesk@boxhill.edu.au will be monitored by ITS.
  • ITS provides a physical helpdesk presence for staff and students at E8.222
  • Help Requests will be logged through the ITS helpdesk system to ensure high levels of service are maintained.

Blended eLearning Solutions will continue to provide 2nd and 3rd tier support for StudentWeb.