Transgender is a term to describe someone whose gender differs from the one given at birth. They may identify as male or female or neither. The term “trans” is used to describe gender identities within the vast range of human experiences - transgender, transsexual, crossdressers, gender queer, androgynous and non gendered. The best tip on how to assist people within their life stage is to respect their name and pronoun by which to be addressed. If you make a mistake, apologise and correct yourself.