Illustration by Box Hill Institute, CC BY-NC 4.0.

Congratulations! You have finished Section 1. 

In this section you learned about:

  • Using verbal and non-verbal communication
  • Communicating service information
  • Confirming understanding
  • Listening to requests, clarifying meaning and responding
  • Exchanging information

If you require further assistance contact your trainer.

Last modified: Monday, 10 February 2025, 12:16 PM