10. Things to avoid
Here are some things to avoid when trying to resolve conflict and interpersonal differences:
- generalising phrases such as accusations that start with, 'you always ....' or 'you never ....'
- exaggerating the facts; the aim is to be specific about the situation and your needs, not to make the other person look bad
- dealing with too many issues at once, as a person may feel as though they are being attacked and become defensive
Important
Always refer unresolved conflict situations to your supervisor.
