Academic Skills Support

Language Literacy and Numeracy Support

Is LLN Support for me?

Do you struggle with “Maths” and “English”? Is English your second (or 3rd or 4th) language? Do you feel like you’ve always been missing certain foundation skills needed to get your work done like how to measure, use a computer, use fractions, convert millimetres, construct a paragraph or find ways to express what you want to say?

If you answered yes to any of these, you may have gaps in your language, literacy or numeracy skills. And that’s ok! People have gaps in foundational skills for all sorts of reasons; war, poverty, sickness, long absences at school or simply being more “left brained” or “right brained”. Whatever the cause, we’re glad you’ve figured out now that it’s time to close those gaps once and for all!! You’re in the right place!

What Support is Available?

The Language, Literacy and Numeracy Support (LLN Support) program is designed to assist students, who have gaps in their prior learning, with foundation skills to complete their coursework.

The program focuses on vocational reading, writing, numeracy (maths) and communication (speaking, presenting and listening) skills. The LLN Support program is flexible, and provides help in classrooms alongside vocational teachers as well as in small group tutorials.

Sounds great! How do I access the service?

Some students are contacted by a teacher from the LLN Support department at the start of their courses; based on the results of the Core Skills Diagnostic Profile that they completed when they applied for their program of study. Teachers usually visit these students in class and maintain close contact throughout the duration of a student’s course.

Other students self-refer to the service and others are referred by their teachers. Students in this category self-identify that they have gaps in their foundational skills that are preventing them from really understanding what’s being asked if them in their units of study and associated assessment tasks.

The LLN team’s job is to help these students fill in these gaps to ensure a long and happy study and employment journey.

Awesome! How do I get in touch?

LLN Support Teachers can be contacted by email and meet with students in class, in the Student Hub, in the campus libraries (when shutdown not being enforced) or via video-conferencing using Microsoft Teams.

For students wanting to self-refer or if you’ve lost the details of your dedicated LLN Support teacher, check out the contact guide below:


Course Area

Online Email and Chat Support

Face-to- Face Video Support

Contact Details

 Pam Mahlis


Mondays + Thursdays

1.00pm – 8.00pm

Mondays + Thursdays

4.00pm – 8.00pm 


Teams ID: Pam Mahlis 

 Michael Gibbs




 Wednesdays + Thursdays

1.00pm – 4.00pm 

Wednesdays + Thursdays

1.00pm – 5.30pm 


Teams ID: Michael Gibbs

Helen Steer








 Monday + Wednesdays + Fridays

10.00am – 3.00pm



12.00pm – 3.00pm


12.00pm – 3.00pm


12.00pm – 1.00pm

Email addresses:

Teams ID: Helen Steer


Suzanne Martin 







 Tuesdays + Fridays

1.00pm – 5.30pm


Tuesdays + Fridays

1.00pm – 4.00pm



Teams ID: Suzanne Martin


 Anju Arora








Monday, Wednesday & Friday

9.00am – 5.00pm


Tuesday & Thursday

9.00am – 12.00pm 

 On campus – Elgar Campus – Building E2. Office G17

2 days per week



5 days per week


Teams ID: Anju Arora

 Is your course area not listed? Email

Administrative Inquiry? Contact Carolin Weber – Coordinator Administrator - Foundation Studies -

Academic Support Advisor

Specializing in: 

  • International Students
  • Higher Education

Farzad (Faz) Maghami is an Academic & Literacy, Language and Numeracy (LLN) Adviser at Box Hill Institute Group. Faz graduated from RMIT and Monash University; he has been teaching in Melbourne since 1991. He can provide help and support for students with all aspects of their studies, including:

  • Reading and writing
  • Listening skills
  • Paraphrasing
  • Projects
  • Referencing and academic integrity
  • Resume covering letter
  • Time management
  • VCE writing
  • Note taking skills
  • Analysing assignment questions
  • Grammer and punctuation
  • Maths
  • Presentation skills
  • Report/essay structure
  • Digital Literacy (Computer skills, StudentWeb, Research and Library assistance)
  • Interview techniques
  • Reflective writing
  • Proof reading
  • Academic writing
  • And more...

Please don't hesitate to contact Faz:

 9286 9734

 Building 3, basement room 17 (E3.B17)

Last modified: Wednesday, 9 September 2020, 1:39 PM