Library FAQs
Need help?
Need help or have a question? You can drop into one of our libraries and talk to any of our friendly staff, call one of the phone numbers below or send an email to library@boxhill.edu.au
To contact the librarian for your course directly, visit the Library Information Services page for their details.
- City Campus (CAE) Library: (03) 8892 1684, Building C1, Level 2, Room 222 253 Flinders Lane, Melbourne VIC 3000
- Elgar Library: (03) 9286 9283, Building B3, Level 2, Room 201, 465 Elgar Road, Box Hill VIC 3128
- Lilydale Campus Library: (03) 8892 2520, Building L5, Level 1, Room 113 Jarlo Drive, Lilydale VIC 3140
- Nelson Library: (03) 9286 9281, Building B10, Ground Floor, Room G046, 853 Whitehorse Road Box Hill VIC 3128
You may also find the answer to your question in one of our FAQs below.
About the Library
- Where is the Library?
- There are libraries at the City (CAE) campus in C1.222; at the Box Hill campus at Elgar (B3.201) and at Nelson (B10.G046); and at the Lilydale campus in L5.113. For full details, please see our home page. Library services at Lilydale are provided in partnership with the Lilydale Community Library which is on the ground floor of L5. For help finding rooms, see the Campus maps and parking page in StudentWeb.
- When is the Library open?
- Current Library hours are listed on our homepage. Make sure you check the news feed for any unexpected changes
- I'm new to the Institute. Where can I get a good introduction to how the Library works?
- Try the Library's Guide for new users of the Library or drop into any of our Libraries, and talk to one of our friendly staff.
To learn more about using the Library have a look at our online orientation video and on the online videos page. - How do Library services at Lilydale work?
- Box Hill Institute has partnered with the Lilydale Community Library on the ground floor of Building L5. Borrowing at Lilydale is done via the Lilydale Community Library. A selection of popular BHI books is now housed in the community library, and books from other campuses can be sent for you to collect at the community library. Be sure to visit with your Box Hill Institute ID card. The upstairs library space (L5.113) remains open as study space and a place to consult BHI library staff.
Borrowing
- How many items can I borrow?
- The number of items that can be borrowed at the one time varies:
Type of Borrower Number of Items Students 15 items Staff 20 items Alumni members 10 items CAVAL members 4 items Public members 4 items Note: these details may vary for items borrowed via the Lilydale Community Library.
- How long do loans last for?
- Books, DVDs, CDs and magazine loans are usually for 2 weeks. Some items have shorter loan periods. Always check when borrowing or ask Library staff if you're unsure about when items need to be returned. See the Library's Who can borrow and for how long page for more details.
Note: these details may vary for items borrowed via the Lilydale Community Library.
- How do I renew my loans?
- Most people renew online, but in person and over the phone renewals are also possible. See the Library's How to renew page for detailed instructions on renewing your loans.
- Items borrowed via the Lilydale Community Library should be renewed via Your Library.
- Where do I return my books?
- You can return resources to any campus Library.
- City (CAE): There is a returns box in the corridor outside the Library that can be accessed whenever the building is open
- Elgar: There is a return book chute in the wall outside the Library (to the right of the display case near the bridge crossing). This can be accessed whenever the building is open.
- Lilydale: There is a returns chute next to the Lilydale Community Library's entrance, and another on the outside of the building. Look for the 'Your Library' signage. All BHI library items can be returned to the Lilydale Community Library, even those from other campuses.
- Nelson: There is a returns box within the study area of the library.
- How do I pay for lost or damaged items?
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Please contact the Library in person, by phone (03) 9286 9283 or via email at library@boxhill.edu.au to discuss payment options. More information is available on our Lost or damaged resources and disputes page.
- How do I get an item that is on loan or at another campus?
- You can place a hold to have an item from another Campus Library sent to your preferred Library for collection. There is no charge for this service.
- If an item is on loan, placing a hold on it puts you in a queue to borrow it and prevents the current borrower from renewing the item.
- All holds with Lilydale chosen as the pickup library will be sent to the Lilydale Community Library for collection when they become available.
- See our How to place a hold page for detailed instructions.
- If you're a Lilydale-based student wanting items from the Lilydale collection, please place a hold via the community library, Your Library. For all other holds, please follow the normal BHI process given above.
- Can I borrow items from other (non-BHI) libraries?
- Yes. You have 3 main options, and Library staff are happy to advise you on the details:
- You may be eligible for a CAVAL card, which enables you to borrow in person from other TAFE and University libraries in Victoria. (Conditions & eligibility criteria apply.)
- Interlibrary loans give you access to the collections of over 700 Libraries Australia libraries. Fill out a request form and we'll get the item sent to the campus of your choice for you to collect. (Charges may apply.)
- Join your local public library.
For more information, including links to the interlibrary loan request forms, see our Borrowing from other Libraries page.
- How does borrowing at Lilydale work?
- Borrowing at Lilydale is done via the Lilydale Community Library on the ground floor. A selection of popular BHI books is housed in the community library, and books from other campuses can be sent for you to collect at the Community Library. Be sure to visit with your Box Hill Institute ID card to register as a Your Library member.
- Note that items borrowed via the community library are borrowed under Your Library's policies and conditions.
- If you're a Lilydale-based student wanting items from the Lilydale collection, please place a hold via the community library (Your Library) catalogue. For all other holds, please see How do I get an item that is on loan or at another campus? Items sent from another campus can be collected from the Lilydale Community Library when they become available.
IT, Printing, & Copying
- How do I get onto Wi-Fi?
- Wi-Fi access for students is available at all campus libraries and in most Institute facilities. A Box Hill Institute or CAE student/staff network login is required.
Instruction sheets for connecting to the Wi-Fi network are available on the Student Wireless Network page on StudentWeb or from Library staff. Library staff may also be able to assist you with connecting.
- How much does printing and copying cost?
- Student printing and copying is free at point of use. Note that all students should have a credit balance applied automatically to your account to enable free printing and copying. If your balance ever reaches zero, please speak to library staff who can add additional credit at no charge. Account balances are non-refundable.
- Note that Box Hill Institute reserves the right to limit or block accounts if usage is considered excessive.
Research
- How can I find subject guides for my course?
- The Library produces online subject guides known as LibGuides. Follow the link and then select your subject area from the list on the left of screen. There are also printed guides for many areas at Elgar Campus Library.
- How do I search the catalogue only for physical items like books, magazines and DVDs?
- After conducting a search on the Discovery catalogue, on the left pane go to Limit To and tick Catalogue Only. This will limit your results to just items on the shelf (along with a greatly reduced number of online resources).
Alternatively, you can search for books, magazines and DVDs via the older style Library catalogue. Change the default selection in the "Library" box to "Box Hill Institute Libraries (Hardcopy items only)". The link to the older catalogue is one of the top tabs on the Discovery catalogue.
- What sort of online resources do you have?
- The Library subscribes to online resources across a wide range of subject areas in a variety of formats. These include eBooks, streaming videos, journals & magazines, newspapers, music, industry reports, Australian Standards and more. The most comprehensive list of our online resources is our Database page. We also have online subject and study guides called LibGuides to help you select the best online resources for your needs.
- How do I access online resources?
- You can access the Library's online resources from the Library's databases page or by searching in the Discovery catalogue and clicking on the links you're interested in.
You will normally have to log in with your StudentWeb login. If you're not sure what your password is, you can click on the Forgotten password link in StudentWeb and follow the prompts to reset your password. Library staff can often help with access problems. Another option is to contact the IT Service Desk for help.
- Does the Library have eBooks that I can borrow?
- Yes, the Library has collections of eBooks that are available for you to read online or download to your computer, tablet, or smart phone. The Library's biggest collection of eBooks can be found in the Ebook Central database.
You can also find eBooks via the Discovery catalogue.
See our LibGuide on eBooks for more details.
Last modified: Monday, 2 September 2024, 1:17 PM